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The One Person Library:
A Newsletter for Librarians and Management

WHAT WOULD YOU DO?

The OPL in a major research hospital has a problem. A new, nationally known researcher has joined the staff and he does not understand why the library will not make photocopies for him (because of a shortage of support staff). He wants special service; she doesn't want to antagonize him, but can't make an exception for one researcher. What Would You Do?


Contact "Feedback" at
Judith A. Siess, President
830 Sedgegrass Drive, Champaign, IL 61822-2024 USA
Voice: 1-217-355-9071
Fax: 1-217-355-9072
E-mail: jsiess@ibi-opl.com